Last updated: July 2026
When you use a request form on this site — to book a teleconsultation, request a second opinion, or share a report — the details you enter (name, phone number, city, and any notes) are sent directly to Carenyx over WhatsApp. We don't store a copy of that message on this website; it lives in WhatsApp, the same as any message you'd send us directly.
Conversations with any Carenyx AI assistant exist only for the length of your current browser session. We don't save them to a server, and we can't look them up later — this is a deliberate design choice while a full conversational AI system remains gated behind clinical safety review, not a feature we plan to add without telling you first.
This site does not currently use any third-party analytics or advertising trackers. If that changes, this page will be updated first, and — where required by law — we'll ask for your consent before anything is enabled.
The patient and doctor portals on this site are still in development. The health information they display today is placeholder data for demonstration purposes — no real patient medical records are stored or processed by this website yet. Before any real patient data is handled here, this policy will be replaced with one reviewed by a qualified data protection and healthcare compliance professional, consistent with India's Digital Personal Data Protection Act.
If you have questions about anything on this page, or want a message you've sent us removed, contact us directly using the phone number or WhatsApp link on our Carenyx Connect page.
This page describes our actual current practices in plain language. It is not a substitute for review by a qualified legal or data protection professional, and should receive that review before this site handles any real patient data at scale.